Nojima Giken (the "Company") sets forth the following Privacy Policy regarding the handling of personal information obtained through the cloud services it provides (Flexsys / Nojima Well Diagnosis System, collectively the "Service"). This Policy applies to all services provided by the Company.
① Email address (for account identification and communication)
② Company name and name (for service provision and billing)
③ Payment information (processed and managed by Stripe; the Company does not retain card numbers, etc.)
④ Business data entered into the Service by users (customer information, documents, expenses, etc.)
⑤ Access logs and usage (for service improvement)
① Providing, operating and improving the Service
② Billing and managing usage fees
③ Responding to inquiries
④ Notifying important announcements and service changes
⑤ Preventing unauthorized use and ensuring security
The Company will not provide users' personal information to third parties except in the following cases.
① With the user's consent
② As required by law (e.g., requests from investigative authorities)
③ Provision to contractors necessary for providing the Service (subject to confidentiality obligations)
The Company uses the following external services.
・Firebase / Google Cloud (data storage, authentication): Google LLC
・Stripe (payment processing): Stripe, Inc.
・SendGrid (email delivery): Twilio Inc.
・Anthropic Claude API (AI features): Anthropic, PBC
Please refer to each company's website for its privacy policy.
The Company's systems include AI features using the Claude API provided by Anthropic, PBC. Information is handled as follows when you use the AI features.
■ Information sent to the AI
・Text you enter into the AI assistant (questions and requests)
・Conversation history with the AI (only the last few exchanges)
・The name of the screen you are currently viewing
・The list of system functions (information for explaining operations)
■ Information not sent to the AI
・Customer lists and business partner information
・Amount data such as sales, invoices and payments
・Contents of created estimates, invoices and receipts
・Employee information
This data is never sent to the AI. For questions about actual data such as amounts or counts, the AI only guides you to the relevant page.
■ AI drafting feature
With the "AI draft input" feature on the document creation and customer registration screens, the text you enter (which may include customer names or amounts) is sent to the AI. Only content you enter yourself at that time is sent.
■ Handling by the AI provider
Anthropic, PBC does not use data sent via the API to train AI models. Data may be temporarily retained for abuse prevention, but it is deleted after a limited period. For details, please see that company's privacy policy.
User data is stored on Google Cloud (Tokyo region). After cancellation, it is deleted in accordance with the Company's data retention policy (in principle within 90 days of the cancellation date).
The Company takes appropriate technical and organizational security measures to prevent unauthorized access to, leakage of, or loss of personal information.
Users may request disclosure, correction or deletion of their personal information held by the Company. Please contact mail@nojima-giken.com.
The Service collects access logs to improve the Service. Authentication information necessary to identify users is managed through Firebase's authentication platform.
The Service is intended for businesses. If a minor uses it, please obtain the consent of a legal guardian.
This Policy may be changed as necessary. Important changes will be notified on the Service or by email.